- Our products
Service Culture ClubExchange between Customer Relations professionals
Learning expeditionExperience, decipher and learn from a remarkable customer experience.
Customer Culture diagnosisBecome aware of the objective value of Customer Culture.
Relational TalentIdentify how to support your Customer Relations actors
Lookey, customer relationship management applicationGet the Client Experience players on board!
Happy team, happy clients labelAssessing the reality of Consideration Symmetry in your organization.
Consideration Symmetry ESG indexMeasure the CSR and non-financial performance in your organization thanks to the Consideration Symmetry.
Customer relationship coachingDevelop a sense of responsibility and improve relationships within teams
From management to coaching in customer relations
The Essentials
From management to coaching in customer relations
Digital (1h)
Digital + Distance (1h + 9h)
Digital + Face to face (1h + 14h)
Public price : 4192.80€
Presentation
From Management to Customer Relations Coaching enables all managers to strengthen their coaching posture in order to combine operational performance and relational excellence in the support of their teams.
The strengths of the training
- A quiz to validate the appropriation of inputs at the end of the module
- A summary sheet containing all the topics covered can be downloaded
- The module is partially customizable (audio and content)
- The discovery of new management tools (face-to-face or distance learning module)
Objectives
- Strengthen your management skills with a coaching posture
- Identify and adjust your relationship with an employee
- Develop an employee’s skills through feedback
- Manage a difficult relationship with an employee
- Manage at a distance with ease and confidence
Objectives of the digital module +
- Develop cooperation and collective intelligence
- Practice feedback with ease and confidence
- Enrich your managerial skills and behavior
Objectifs du module digital +
- Develop cooperation and collective intelligence
- Practice feedback with ease and confidence
- Enrich your managerial skills and behavior
Program
Adopt the principles of the coaching posture
- Differentiate between the roles of leader, manager and coach
- Identify what characterizes the posture of the manager, the coach
- Realize that everything starts with you – exemplarity and responsibility
Find your bearings in the relationship with an employee
- Discover the managerial compass©, a dynamic tool
- The 3 dominant behaviors in the Managerial Relationship
- Succeeding in the Manager-Managed relationship by embodying “the Meeting”
Develop the art of feedback
- Adopt a simple method for successful feedback
- Observe yourself to improve your feedback
Handling a difficult situation, an employee in difficulty
- Develop your emotional intelligence
- Appropriate conflict resolution methods
Managing at a distance in an uncertain environment
- Adapting one’s practices and behavior as a manager
- Strengthen team commitment and collective confidence
- Leading and steering individual and collective performance
Content of the digital module +
Developing cohesion and team spirit
(Tutored virtual classroom)
- Appropriate the 4Cs of trust
- Understanding the drivers and barriers of autonomy and empowerment
- Develop the 5 keys to cooperation
Developing ease and confidence in feedback
(Tutored virtual classroom)
- Practice making and analyzing constructive feedback
Expanding your range of management tools
(Tutored virtual classroom)
- Identifying your management style
- Identifying and overcoming restrictive messages
Content of the digital module +
Manage and embody the principle of Consideration Symmetry©
- Define what is the Consideration Symmetry©
- Identify the proofs of Consideration Symmetry©
Appropriate the compass of the managerial relationship©
- Appropriate the 3 dominant behaviors in the Employee Relationship: disengagement, avoidance and naturalness
- Define what it means to “be in the Meeting” with your team
- Practice the management relationship compass
Adopt a manager-coach posture
- Understand the difference between Manager and Manager coach
- Appropriate the art of feedback
Define quantitative and qualitative objectives with your team
- Appropriate indicators of customer and employee satisfaction
Establish a working environment based on trust
- Define the rules of the game with your team
- Appropriate the 4Cs of trust (Knowledge – Conviviality – Cooperation – Complicity)
- Appropriate the essentials of remote management
Focus on collective dynamics by relying on individual expertise
- Understand how to empower your team
- Favor taking initiative and the right to make mistakes for your team
- Define individual and collective managerial time
Want to know more ?
Fill out the form below, we will get back to you as soon as possible